Code of Ethics and Professional Conduct
Reporting of Illegal or Unethical Behavior
Representatives are required to report to their respective managers, any observed illegal or unethical behavior. This includes the cooperation in internal investigations of misconduct. We undertake to take all necessary action in order to protect any individual who has proceeded to such reporting in good faith from any possible retaliation. Any illegal or unethical behavior may be reported on an anonymous basis to the following email address: firstname.lastname@example.org. All communications will be considered and investigated and treated confidentially to the extent reasonably possible.
We comply with all Georgian laws and regulations and Representatives are strictly required to do the same. It is the personal responsibility of each Representative to adhere to the standards and restrictions imposed by the applicable laws, rules and regulations, and with emphasis on relevant legislation relating to accounting and auditing matters. Any Representative who in uncertain whether a situation potentially violates any applicable law, rule, or regulation should contact their respective manager in order to obtain approval to consult legal counsel.
Fair business conduct
We conduct our business in a fair and ethical manner, in full support of the interests of our customers and conforming to accepted professional standards of conduct. It is explicitly forbidden to offer or accept any monetary benefits or gifts to achieve business advantages which we would not otherwise be entitled to. Should any such monetary benefits or gifts be received, it is mandatory to be disclosed and approved of in advance. Representatives must deal honestly, ethically and fairly with EISA’s customers, suppliers, competitors and other Representatives, and no Representative should take unfair advantage of anyone through manipulation, concealment, abuse of privileged information, misrepresentation of material facts, or any other unfair-dealing practice. Honest conduct is considered to be conduct that is free from fraud or deception.
We work to develop and ensure the competitiveness of our clients. Our goal is to establish long-term and mutually beneficial cooperation. We earn customer loyalty and trust by doing business with honest means and business ethics.
Corruption and bribery
EISA maintains a zero tolerance policy towards bribery, which is the acceptance, offering, solicitation or promise of benefits, monetary or in kind, in order to gain business advantages to which we would otherwise not be entitled. Full compliance with the relevant laws prohibiting bribery is applied with no exceptions whatsoever.
Fairness at Work
It is of the utmost importance to treat all people with whom we work with respect and to ensure that no one is exposed to harassment, bullying, discrimination or other behaviour that may be perceived as degrading. As a matter of policy there is no discrimination against others on the grounds of race, gender, sexual preference or any other grounds.
Health and Safety
EISA takes all necessary measures in order to provide its Representatives with a safe and healthy work environment. Each Representative in turn, is required to follow all applicable safety and health rules, regulations and laws and by reporting accidents, injuries and unsafe equipment, practices or conditions.
Drugs and alcohol
Possession or use of any substance prohibited by law is not tolerated in the workplace, during the execution of our agency services or in any other context while representing EISA. Consumption of alcohol in the workplace is not allowed. Outside of the workplace and in the framework of business meetings, alcohol consumption is allowed when it is objectively acceptable, and in such cases it must be consumed in moderate amounts and in accordance with local customs and applicable laws.
Confidential Information & Data Protection
Confidential information is treated with the utmost care, and includes any business sensitive information. Full compliance with laws and regulations relating to confidential information is always ensured, and any changes in the relevant legislation is monitored. Wherever the circumstances require a confidentiality agreement is executed. Privacy of personal data is protected and treated with confidentiality and all Representatives are required to uphold the utmost standards in relation to such protection. Any personal data processing is made in accordance with the applicable laws and regulations and bearing in mind the relevant complexities involved in the shipping agency industry which requires a higher standard of care.
Protection of the Environment
EISA and all Representatives hereby agree to adhere to environmental protection regulations and to contribute towards achieving continual environmental protection improvement. EISA has a zero tolerance policy to any violation of local or national environmental rules, regulations or laws whatsoever in relation to environmental protection.
All documents of EISA, including those formalizing relations with customers, business partners, government authorities, competitors and employees of EISA, are developed and approved taking into account the provisions of this Code.
Relationships between employees
The relationship between the employees of EISA, regardless of the position or field of activity, is based on the principles of mutual respect and mutual assistance, openness and goodwill, teamwork and a focus on cooperation. Any form of disparaging or offensive attitude towards each other is unacceptable.
Relationships between managers and subordinates
The relationship between managers and subordinates is based on the principles of openness of management in relation to employees, with managers providing equal opportunities to all their subordinates to fulfill their duties, supporting the initiative of subordinates, understanding the specifics of their work and sharing responsibility for the results, ensuring impartiality and fair assessment of the results of the work of subordinates.
The relationship between subordinates and managers is based on the principles of respect, discipline and observance of subordination, the conscientious performance of both their direct job duties and other management tasks that are not described in job descriptions, but directly related to the scope and specifics of the activities of EISA.
Use of resources of EISA
Employees are obliged to treat property and other resources provided by EISA as carefully as possible and use them exclusively for business purposes.